CUSTOMS AND IMPORT TAXES
Some Countries impose Import Duties and Taxes on goods coming from overseas, please be aware of your Countries limits as buyers are responsible for these costs. Unfortunately, Vie Nostalgique cannot be held responsible for any delays caused by goods held up in Customs
We are happy to accept returns, please notify us within 14 days of receipt of your goods if you wish to return your them. Returns must be made within 14 days of notification. Please return goods well protected in the original packaging and by the same method of receipt ie signed for/insured etc. Once the item is back with us we will return the purchase price and the outward shipping costs to you. We are unable to refund the return shipping costs
We do not accept returns for:
- Customised goods
- Perishable goods
- Digital downloads
- Intimate items for hygiene reasons (including earrings which have been taken out of the sealed packet)
If an item is not returned in its original condition, the buyer is responsible for any loss in value.
If an item is received damaged please notify us within 14 days. Photographs of the broken item in it’s original packaging will be required before a refund is issued.
We will only use your personal information for the following reasons:-
- To communicate with you regarding your order
- To fulfil your order
- For Legal reasons
All of our items (unless stated as new) are pre-loved and therefore will have seen some wear over the years. Our enamel may be chipped and our copper and brass will have the lovely patina built up over years (we wash copper, brass and some silver but we do not polish it, however, it is easy for you to polish these pieces with a standard appropriate shop bought cleaning agent if you like your metal shiny).
If there is a chip, crack, crazing or knock to an item we will a) show it in our photos and b) note it in the description.
Sometimes these old pieces come with a smell. Al items that we are able to wash are washed with hot water and washing up liquid, most linens are put through a hand wash in the machine. Unused linens/tourchons or other fabric/delicate items are not washed. Despite all this, sometimes that smell just lingers and becomes part of the piece.
Colours do vary from screen to screen so please bear this in mind when you receive your item if it isn’t exactly the same shade in ‘real life’.